Frequently Asked Questions
Find answers to commonly asked vehicle care, customer service, and Loyalty Club related issues or contact Customer Relations at 301-668-1440 x100.
Q: Why should I visit the Auto Spa instead of washing my car at home?
Q: How often should I wash my car?
The Auto Spa is the most eco-friendly
way to wash your car. When you wash your car at home, the excess water is full of harmful residue that flows into storm drains leading to rivers, streams and creeks where the chemicals poison aquatic life and destroy other ecosystems. At the Auto Spa, we reclaim or recycle 85% to 95% of all water used to wash your vehicle, and all wash products are biodegradable and do not contaminate the water around our sites.
Q: Does the Auto Spa offer a brushless wash?
It’s a matter of personal preference, but experts recommend washing your vehicle at least one to two times per month to protect corrosion to your vehicle’s paint and exterior due to dirt, chemicals and road salt. Regular washings can eliminate stains and harmful residue that eat away at your vehicle over time. Maintaining the appearance of your vehicle not only makes you feel good, but also helps to maintain the resale value of your car.
Q: What are detailing services?
Yes! In fact we do not use any brushes at all. We use a soft cloth wash to prevent harmful scratches to your vehicle. We also offer a hand wash service for those want to be extra cautious.
Q: Why do I need to condition leather seats?
Detailing services offer a greater level of cleaning for the interior and exterior of your vehicle not possible during quick car wash visits; thus earning the name detailing services. Detailing services include interior and exterior cleaning for every nook and cranny of your vehicle, carpet and upholstery shampoo service, convertible top cleaning service, engine degrease service and many more! Detailing services are available as individual services
or as parts of our Complete Auto Spa Detail packages
Q: What is Headlight Restoration Service and why do I need it?
Leather must be cared for, cleaned and conditioned on a regular basis so that it does not dry out and crack. To maintain healthy leather interior, the Auto Spa provides a detailed and gentle cleaning of the leather seats using professional PH-balanced leather cleaners. A conditioner is then applied to seal in moisture which extends the life of the leather.
Q: Why should I have my engine cleaned?
Over time, UV rays, road debris and chemicals, acid rain, and other elements can leave plastic headlights dull, yellowed, and cloudy. Not only does this look bad, it greatly reduces how effective your headlights perform and creates hazardous driving conditions at night. The restoration service removes all headlight build-up and restores them to like new condition.
A clean engine not only performs better but because it is easier to see, makes it easier to diagnose problems and maintain. The Auto Spa cleans the engine compartment with all-purpose detergents and degreasers to break down caked up dirt and grime that has deposited over the firewall, fluid containers, and valve covers. Then the engine compartment is dressed with non-silicone, low sheen dressing for a clean shine.
Q: How can I contact Customer Relations?
Q: How do I find discounts in my local area?
To contact the Customer Relations Department simply fill out the Customer Relations Form
, call, or write us at the address below. If your inquiry requires a response, a customer relations representative will contact you within two business days.
WLR Automotive Group Inc.
1313 Orchard Way
Frederick, MD 21703
(301) 668-1440 x106
Customer Relations Hours M-F 8am-4pm
Q: Do you offer military personnel or senior citizen discounts?
Visit the Locations page to view stores and discounts available in your neighborhood.
Q: How can I get a quote for vehicle repairs or services?
Yes, we offer a 10% discount every day on all services for all military personnel and senior citizens.
Q: How do I establish a Fleet or Commercial account?
The fastest way to receive an accurate quote based on your vehicle year, make and model is to contact the Auto Repair, Lube Center, or Auto Spa location nearest you. You may also fill out the Customer Relations Form
and select price quote
as your topic, for this method please allow 24 hours for a response.
Q: How do I change or cancel my Unlimited Auto Spa Membership?
To learn more about establishing a Fleet or Commercial account, please visit the Fleet Services
page. We offer a comprehensive Fleet program that can be customized to include vehicle maintenance, complete repair services, full service car wash, detailing services, or any combination to meet your business needs. Our goal is to keep your vehicles on the road, clean, and keep your employees productive by getting them in and out quickly.
Q: Do I need an appointment for repairs or maintenance at The Auto Repair locations?
For changes or additions to your Unlimited Membership please call Customer Relations at 301-668-1440 x106. To cancel your membership fill out the Customer Relations Form
and select Cancel Unlimited Membership
as your topic, be sure to supply the license plate for each Unlimited Membership vehicle in your household. You may also e-mail Customer Relations
. Please note that membership fees are auto-charged each month on your original activation date; cancellation requests received after your recharge date will not be processed until the following month. Pro-rated refunds are not available if your membership is cancelled after your recharge date has passed.
Q: Do I need an appointment for detailing services at the Auto Spa locations?Q: How can I obtain a copy of my Lube Center or Auto Repair service records?
Absolutely not. We will fit you in no matter what and rental cars are always available. If you prefer to schedule an appointment please contact the Auto Repair location nearest you
. To accommodate your busy schedule, a convenient night drop-box is also available.
Q: How do I know if my vehicle needs to be maintained with synthetic oil changes?
To receive a copy of your Lube Center or Auto Repair service records, fill out the Customer Relations Form
and select service history
as your topic. We will locate and send your service history records to you within one week.
Your owner’s manual will specify which type of oil your vehicle’s manufacturer recommends for the year, make, and model of your vehicle. Several auto manufacturers recommend and/or require the use of synthetic oil
in certain models to maintain peak engine performance. Vehicle manufacturers such as BMW, Mercedes-Benz, Cadillac, Volkswagen, Audi, and Chevrolet (Corvette) recommend synthetic for specific makes and models; consult your owner’s manual for details about your vehicle.
Questions about the discontinuation of our Loyalty Club? Call Customer Relations at 301-703-3600